WHOLESALE POLICIES

Last updated: August 4, 2026

Retailer Confidence Promise

Every wholesale purchase matters. We provide competitive wholesale pricing and resolve problems clearly and fairly. If we make a mistake, we make it right—without a restocking fee on approved claims resulting from our error or a qualifying defect.

First Order Confidence Guarantee

A retailer's first order placed directly through ContagiousWholesale.com is protected. Within 14 calendar days of delivery, you may request to return up to 20% of the opening order's merchandise value for account credit with no restocking fee.

Eligible merchandise must be unworn, unwashed, unused, unaltered, in original packaging with tags, free from odors or other signs of use, returned in complete packs when sold that way, and in condition to be sold as new.

The retailer pays return shipping. Original shipping, expedited shipping, handling charges, and return shipping are not credited. LAST CHANCE, final-sale, clearance, liquidation, seasonal, customized, decorated, and special-order merchandise is excluded. Written authorization is required.

Account Eligibility and Minimum Order

We sell to qualified businesses purchasing for resale or approved business use. We may require a resale certificate, business license, tax ID, or other verification. Wholesale access and pricing may not be shared with unauthorized parties.

A $100 merchandise minimum applies per order. Shipping, taxes, and service charges do not count toward the minimum.

Payment and Approved Terms

Payment is due at checkout unless terms are approved in writing. To be considered, an account must generally purchase more than $10,000 during a rolling 12-month period, and each order placed on terms must contain at least $1,000 in merchandise. Meeting these thresholds does not guarantee approval.

Contact hello@contagiouswholesale.com to apply. Approval may depend on account standing, payment history, credit review, limits, or deposits. Past-due accounts may lose terms and ordering privileges.

Tax Exemption and Privacy

Valid resale or tax-exemption documents must be uploaded during website-access approval. Tax-exempt status begins only after acceptance, and retailers must keep documents current.

Account, order, resale-certificate, and tax information is handled under our Privacy Policy. Information may be used or disclosed to authorized providers as reasonably necessary to verify accounts, process payments, fulfill orders, provide support, prevent fraud, comply with law, and operate our business.

Processing Times

In-stock orders generally process within 24 hours. From October through December, allow up to 48 hours. Processing time is separate from carrier transit and is not a guaranteed delivery date. Large orders, preorders, customized or special-order products, terms orders, and orders requiring verification may take longer.

Same-day shipment may be requested by texting 435-770-2598 before noon Mountain Time. Same-day service requires confirmation and depends on inventory, verification, warehouse capacity, and carrier pickup.

Order Inspection and Claims

Inspect merchandise promptly before displaying, decorating, altering, or reselling it. Keep merchandise, tags, packaging, and the shipping carton until any claim is resolved.

Report damaged, missing, defective, or incorrect merchandise within 7 calendar days by emailing hello@contagiouswholesale.com. Include the business name, order or PO number, SKU, quantity, description, merchandise photos, and carton, packing, and label photos for damage or shortage claims.

After verification, we determine the appropriate resolution based on the claim, availability, and original payment method. It may be a replacement, account credit, or refund; the retailer does not automatically select the resolution. We pay required return shipping when the return is our responsibility. Do not discard or return merchandise before receiving instructions.

Manufacturing Defects

A defect that could not reasonably be identified during initial inspection may be reported within 30 calendar days with photos and supporting details. Approved claims receive an available replacement or account credit.

Normal wear, sizing preference, customer damage, improper care, decoration, alteration, misuse, or damage after delivery is not a manufacturing defect.

Repeat Orders

If a current product is not working for your store, contact us before returning it. We may review an exchange or account credit based on condition, category, season, inventory, and resale potential.

Repeat orders are otherwise final sale unless eligible for an approved damage, defect, shortage, or fulfillment-error claim. Discretionary returns may include a 15% restocking fee, buyer-paid return shipping, complete-pack requirements, and product restrictions. Terms and estimated credit will be disclosed before you proceed.

Nonreturnable Merchandise

Unless eligible for an approved damage, defect, or fulfillment-error claim, the following is not returnable: merchandise with LAST CHANCE in the title; final-sale, clearance, liquidation, closeout, holiday, seasonal, customized, decorated, embroidered, altered, special-order, or discontinued merchandise; worn, washed, used, damaged, marked, or incomplete merchandise; incomplete packs, cases, bundles, or pre-packs; unauthorized returns; and shipping, handling, or service charges.

Return Authorization and Inspection

Email hello@contagiouswholesale.com for authorization. Approved returns must ship within 7 calendar days unless otherwise instructed. Include the authorization number and use trackable shipping.

Authorization is provisional: it permits shipment for inspection but does not guarantee credit. Credit may be reduced or denied if merchandise is different from what was authorized, incomplete, used, altered, damaged, or ineligible.

Unauthorized returns may be refused, returned at the sender's expense, or assessed a 20% processing and restocking fee. Approved credit is based on the original wholesale amount paid, less disclosed fees, and cannot exceed the amount paid or be converted to cash.

Backorders and Unavailable Merchandise

We do not substitute products, colors, sizes, or styles without approval. If merchandise becomes unavailable, we may refund or credit that line and ship the available balance. If the change materially affects the order, we may contact the retailer about an alternative, backorder, or cancellation. Retailers are not charged for merchandise that cannot be fulfilled.

Shipping and UPS Billing

The retailer pays outbound shipping unless a promotion or written agreement states otherwise. Charges depend on weight, dimensions, destination, carrier, and service.

Approved retailers may request eligible outbound UPS charges be billed to their UPS account. Third-party billing requires advance approval and a valid UPS account authorized for it. Estimated rates might not be available, and return labels are handled separately.

The retailer must provide an accurate address. We are not responsible for carrier delays, weather, incorrect addresses, or circumstances outside our control. Refused or undeliverable orders may incur return shipping, reshipping, and processing charges.

Cancellations and Marketplace Orders

Request cancellation in writing as soon as possible; approval is not guaranteed. Orders in fulfillment, with tracking, customized, or prepared for shipment ordinarily cannot be cancelled.

Faire, FashionGo, and other marketplace orders follow that marketplace's policies and do not qualify for direct-order benefits unless expressly stated.

Acceptance

By submitting an order, the buyer accepts the policies in effect on the order date. Updates apply prospectively and do not change previously accepted orders.

Questions? Email hello@contagiouswholesale.com.